Hi Sam,
Thank you for your feedback. We're so sorry to hear that you are having issues with some of our products.
For products that contain a mixture of real spice like Churro and Pumpkin spice, it may take a little extra time for your water to brew through the filter. But we will definitely use your feedback and discuss it with our team for future improvements. In the meantime, if you had any other questions or concerns, please feel free to let us know!